Introduction

This policy explains how we collect, use and store personal information obtained from individuals who use our services, visit our website or contact our team. We operate in compliance with applicable data protection laws and maintain appropriate security practices for all personal data in our control.

Information We Collect

We may collect the following types of personal information for service provision and communication purposes:

• Full name and contact details (phone number, email address, residential address)
• Service-related information provided during bookings or consultations
• Communication records between you and our team

Use of Personal Information

Your personal information is used for the following legitimate purposes:

• Process service bookings and provide requested plumbing, heating and air conditioning services
• Communicate with you regarding service appointments and updates
• Maintain service records for operational and support purposes
• Respond to enquiries submitted through our contact channels

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and improve our service delivery. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic website functionality and security
• Analytical cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences for future visits

You can disable or manage cookies through your browser settings. Please note that disabling essential cookies may affect the performance and functionality of our website.

Data Retention Periods

We retain personal information only for the time necessary to fulfil the purposes for which it was collected, in line with legal requirements:

• Contact and booking information: Retained for 12 months after service completion
• Service records and documentation: Retained for 7 years to meet operational standards
• Temporary communication data: Deleted within 30 days once no longer required
• Marketing data (if applicable): Retained until you request removal

Information Sharing

We do not sell, rent or trade personal information to third parties. Your data may only be shared in the following limited circumstances:

• With our authorised staff members who require access to deliver services
• When required by applicable laws or regulatory requests
• With trusted service partners who assist in our operations (bound by confidentiality obligations)

Your Rights

You may request access to, correction of or removal of your personal information by contacting us directly. We review and respond to valid requests within a reasonable timeframe in accordance with data protection regulations.

Data Security

We implement appropriate organisational and technical measures to protect personal information from unauthorised access, use or disclosure. We maintain secure systems to safeguard all data collected through our services and website.

Policy Updates

We may update this policy periodically to reflect changes in our practices. Updates will be posted on this page and take effect immediately upon publication.

Contact Information

If you have questions or requests regarding this privacy policy or your personal information, please contact us using the details provided at the top of this page.