General Provisions

These terms and conditions govern the use of all services provided by IMPERIAL RIDE LIMITED, including plumbing, heating and air conditioning inspection, maintenance, installation and support services. By booking or using our services, you confirm your acceptance of these terms.

All services are provided for domestic residential properties in line with our stated service scope.

Service Booking & Scheduling

Service appointments are arranged via our contact channels and confirmed in writing or verbally. We work to fulfil agreed service times but may adjust schedules for operational requirements.

Clients must provide accurate property access details and contact information to support service delivery.

Manual Booking Confirmation

All submitted service bookings will go through our manual review and confirmation process. We will verify your submitted information, service requirements and appointment details within normal working hours.

A booking is only deemed valid and officially confirmed after you receive explicit notification from our team. Unconfirmed reservations do not bind either party to any service arrangement.

We reserve the right to decline or adjust any booking request if the provided information is incomplete, inaccurate or does not match our service scope and operational rules.

Service Fees & Payments

All service fees are displayed clearly at the time of booking. Payments are processed in accordance with our published pricing structure.

Fees cover the stated service scope only; additional work requested on-site will be quoted separately and require agreement before commencement.

Service Delivery Standards

Our technicians provide services using professional tools and industry-standard practices. All work is completed in line with safety guidelines for domestic properties.

Services are limited to the scope described in each product listing; structural modifications or complex repairs are not included unless agreed separately.

Record Retention Periods

We maintain service and transaction records for fixed periods to support operational compliance:

• Service appointment records: Retained for 12 months after completion
• Service reports and work documentation: Retained for 7 years
• Booking and communication history: Stored for 30 days post-service

Client Responsibilities

Clients are responsible for providing safe and clear access to the areas where services will be performed.

Any known hazards, allergies or property conditions must be disclosed to our team before the service starts.

Limitation of Terms

Our services are limited to the work described in each confirmed booking. We operate within standard industry practices for domestic maintenance and support.

We do not accept liability for pre-existing property damage, equipment faults or conditions that are not disclosed prior to service delivery.

Policy Amendments

We may update these terms and conditions periodically to reflect service or operational changes. Updated terms are posted on this page and take effect immediately upon publication.

Contact & Queries

If you have questions about these terms and conditions, please contact our team using the contact details provided at the top of this page. We review and respond to enquiries within a reasonable timeframe.